FAQ's - Shipping & Refund Policies
Frequently Asked Questions
Christian Apparel Brand
“To give God glory and to spread the Gospel by allowing our brand to initiate faith based conversations.”
Let the Redeemed of the Lord say so, Whom He has redeemed from the hand of the enemy.
PRODUCT SIZING & CARE
QUALITY OVER QUANTITY!All RED33MED shirts are made with premium materials. Our shirts are carefully made so that they’re built to last. You will love the quality and comfort of our shirts which have:
- Pre-shrunk fabric
- Side-seamed construction
- Shoulder-to-shoulder taping
All RED33MED shirts, hats, and hoodies are unisex sizes unless otherwise noted.
Care: Our clothing can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary and you shouldn't use any fabric softeners or dry-clean the items in order to prolong its life.
Our products can be tumble-dried on a low cycle, but hang-drying works best.
When it comes to ironing, use a cool iron and iron the product inside-out. Do not iron the print.
Follow these instructions carefully to avoid fading and cracking of the print and shrinking the garment that can occur if you wash or dry it on a high setting.
RETURNS/ EXCHANGES OF ITEMS
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes any holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.
If the product you received is deemed defective your order will be eligible for a return or exchange.
We thank you for your patience and understanding of this policy.
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email subject "defective or wrong product" to firstname.lastname@example.org to notify us of the mishap. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach a picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
We will provide you with a 30% off discount code for your next purchase if you received a defective product. In the unlikely event that a wrong order is sent out, we will be sure to correct it!
IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?
Refunds are sent to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution.
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.
Only ONE discount code may be applied per order.
This applies to any Free Shipping discount codes.
I RECEIVED A SUSPICIOUS DIRECT MESSAGE OR SOMETHING ON SOCIAL MEDIA ASKING FOR PERSONAL INFORMATION, IS THIS LEGITIMATE?
@RED33MED_TYS is our only verified page on Instagram. If any page other than @RED33MED_TYS is tagging you saying you've won a giveaway it is a scam. We DO NOT do cash giveaways! Any page posing as RED33MED_TYS asking for any personal information including cash app or bank account info through DM is a scam. Please DO NOT respond!
WHEN WILL MY ORDER BE SHIPPED?
All orders are carefully custom made and will be shipped out within 10-14 business days. You will be provided with a shipping tracking number and estimated delivery date via email once your order has been sent out. We THANK YOU for your patience and for supporting small businesses.
For International shipping please allow an additional 10-21 business days.
Orders placed on the weekend and holidays are processed on the next working business day.
MY ORDER SAYS DELIVERED BUT I HAVE NOT RECEIVED IT, WHAT SHOULD I DO?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
SHIPPING ADDRESS ISSUES
RED33MED WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.
WHY IS MY ORDER STILL IN "PRE-SHIPMENT?"
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order, you will be refunded for the missing item and the remainder of your order will ship. If your whole order consists of that one item you will be refunded shipping also.
Prices for our products are subject to change without notice.
The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.